How miscommunication happens (and how to avoid it) – Katherine Hampsten
View full lesson: http://ed.ted.com/lessons/how-to-avoid-miscommunication-katherine-hampsten Have you ever talked with a friend about a problem, only to realize that he just doesn’t seem to grasp why the issue is so important to you? Have you ever presented an idea to a group, and it’s met with utter confusion? What’s going on here? Katherine Hampsten describes why…